Genesys Cloud - Main

In this video @Guru Prasadh Jeevan Rao talks about the improved digital agent-to-agent transfer functionality. 

Agents can now cancel and change the agent-to-agent transfer target, and have more visibility when transfers are accepted. For more information, see Transfer a digital interaction. 

Release Notes: https://help.mypurecloud.com/releasenote/january-10-2024/ 

#TAMStudios #FeatureReview #TransferOptions