Genesys Cloud CX

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Improved do not contact (DNC) list functionality to support custom values 

03-15-2023 23:51

In this video Tamme discusses the new feature - Improved do not contact (DNC) list functionality to support custom values.

Administrators can now create an internal, custom DNC list based on any column on the contact list. This list allows customers to block several contact records with one action when contacts have the same value in that column. For more information, see Create a new internal-custom DNC list. This feature requires one of the following subscriptions: Genesys Cloud CX 1, Genesys Cloud CX 2, or Genesys Cloud CX 3.

Release notes: https://help.mypurecloud.com/releasenote/march-8-2023/

#TAMStudios #FeatureReview #Outbound 

Presenter @Tamme Albert Ondevilla 

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