Genesys Cloud - Main

In this short video @Joseph Ian Romero takes us through the improved Genesys Cloud Background Assistant (GCBA) Installer.

The GCBA installer now displays user prompts in the local language and features an enhanced proxy configuration interface that improves input validation. 

Read more:

• About Genesys Cloud Background Assistant (GCBA)
• Aha! idea

Release Notes: https://help.mypurecloud.com/releasenote/june-9-2025/

#TAMStudios #BackgroundAssistant