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Improved interval granularity for a specific time span during performance metrics exports 

03-09-2023 00:43

In this video , @Guru Prasadh Jeevan Rao talks about improved interval granularity for a specific time span during performance metrics exports.

Contact center managers and supervisors can now select different interval lengths for a selected time period for a scheduled export. This feature gives them more control over exported data and more granular insight for exported data from larger time periods. For more information, see Export view data. This feature requires one of the following subscriptions: Genesys Cloud CX 1, Genesys Cloud CX 2, or Genesys Cloud CX 3.

Release Notes : https://help.mypurecloud.com/releasenote/february-22-2023/

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Guru Prasadh Jeevan Rao
03-13-2023 18:35

Hi Andrew, Thanks for your comment. The granularity selection are done under "export" right above "Advanced options"

Andrew Lewis
03-13-2023 04:56

I the granularity section is not there for me. We have a CX2 license.

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