Genesys Cloud - Main

In this video @Stalin Singh talks about the new improved Navigation between Published Schedules in the Workforce Management Schedule Editor

Administrators can now quickly navigate to the previous or next published schedule via new toolbar buttons in the workforce management schedule editor.

This feature allows faster access to shifts in those schedules. If a schedule is older than the ones in the quick list, within -26 to +26 weeks from today, the Next Published Schedule button navigates to the earliest start date in the quick list.

Previously, schedulers had to return to the module grid to find the next or previous schedule.

This new feature simplifies the process, making it easier to manage schedules continuously without interruption. The navigation improves efficiency for workforce management schedulers and helps them adjust recurring activities, export activities for external processes, and determine agent schedules across schedule boundaries.

Release Notes: https://help.mypurecloud.com/releasenote/july-22-2024  

#TAMStudios #WEM #WFM #FeatureReview 

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