In this video, Mark discusses a new feature "Improved on-demand Messenger launcher visibility"

Administrators can now configure the Messenger launcher to remain visible even during page reloads and site navigation when triggered by business logic. This ensures uninterrupted access to ongoing messages for users.

Presenter: @Mark Bernardo

Release notes: https://help.mypurecloud.com/releasenote/february-7-2024/

#TAMStudios #FeatureReview #webmessaging