Genesys Cloud - Main

In this video, @Hiroyuki Sato discusses a new feature "Improved Operational Console user interface "

Administrators can now group and expand operational events in the Operational Console for easier navigation and troubleshooting. An optional grouped view organizes events by Event Definition ID, lets administrators drill into details, and includes a preset time picker filter with common time ranges. When enabled, this view helps administrators quickly spot patterns and repeated issues as event volume grows. The classic flat list view remains available by default.

Release notes:https://help.genesys.cloud/release-notes/genesys-cloud/march-2-2026/

#TAMStudios #FeatureReview