In this video, @Rebecca Harper discusses a new feature "Improved summarization readability and efficiency for agents"

Administrators can now provide agents with a clearer summarization format. The conversation summary appears as an unordered sentence list, making it faster for agents to review and proofread. Agent Copilot users can also copy AI-generated summaries and easily see which wrap-up codes that the AI suggests. These updates help agents complete their post-conversation tasks more quickly and accurately.

Release notes: https://help.mypurecloud.com/releasenote/october-7-2024/

#TAMStudios #FeatureReview #Copilot