In this video @Gaurav Srivastava talks about the Improved utterance confusion resolution in Architect bot flows and digital bot flows

Genesys Cloud improved the ability to resolve conflicts between utterances in Architect bot flows and digital bot flows. A new Resolve Conflict option opens the conflicting utterance in a new view, where flow authors can view and edit them, such as rename or rephrase the utterance in the associated intents, move the utterance to another intent or delete the utterance from the bot or digital bot flow. This feature makes it easier to improve intent performance and utterance training.

Release Notes: 

https://help.mypurecloud.com/releasenote/february-28-2024

#TAMStudios #Bots #DigitalBots #FeatureReview 

Please post any questions, or comments, below or email us at TAMStudios@Genesys.com