Genesys Cloud - Main

In this video @Christopher Visick discusses a new feature "Improved workforce management scheduling constraints"

Workforce management administrators and schedulers can now use two new scheduling constraints that align with more complex labor rules and employee agreements. Schedulers can now set a maximum shift start time variance that applies across the entire planning period, rather than per week. This constraint helps maintain consistent start times for employees across multi-week or monthly schedules. For example, if the first shift of the planning period starts at 9:00 and the allowed variance is one hour, then assigned shifts during the planning period start between 8:00 a.m. and 10:00 a.m. A variance of 0:00 ensures that all shifts start at the same time. Schedulers can also set activity start times relative to the shift end time. This enhancement supports use cases where break placement must consider both the beginning and end of the shift, such as requiring a break a specific number of hours before the shift ends, which can improve flexibility for teams that use variable or flexible shifts. These updates administrators and schedulers generate automated schedules that better reflect regional labor laws and organizational policies. 

Release notes: https://help.genesys.cloud/release-notes/genesys-cloud/december-8-2025-2/

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