Genesys Cloud - Main

In this video @Krishneel Mani talks about the new functionality where we can now set a inactivity handling for messaging interactions

Administrators can now configure an inactivity time limit for messaging interactions. When a customer or agent remains inactive beyond the defined time, the interaction automatically disconnects or routes to an Architect flow. This enhancement helps reduce idle conversations in agent queues and supports more efficient handling of active interactions, improving overall service quality and agent availability.

Release Notes: https://help.genesys.cloud/release-notes/genesys-cloud/november-17-2025

#TAMStudios #messaging #webmessaging #FeatureReview

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