Genesys Cloud - Main

In this video, Joseph discusses about new feature "Inbound call handling site for BYOC Cloud trunks"

Telephony administrators can now use a new BYOC Cloud trunks setting for inbound call handling. This setting ensures a consistent dial plan evaluation, especially in ambiguous scenarios, like external transfers within an IVR flow when the trunk is present on routes in multiple sites. For more information see, Improve inbound call handling with the Number Plan Site feature. This feature has no restriction by user or required user to access.

Release notes: https://help.mypurecloud.com/releasenote/313577/

Presenter: @Joseph Ian Romero

#TAMStudios #FeatureReview #Inbound

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