Genesys Cloud - Main

In this video @Kumar Sanjeevi talks about a new improvement whereby you are now able to increase screen recording duration for after-call work

Administrators can now extend the screen recording duration during after-call work (ACW) to up to 60 minutes, an increase from the previous 15-minute limit. This change helps ensure that agents who need more time to complete post-call tasks can still be recorded for quality and compliance monitoring. The longer duration aligns with the previously increased ACW timeout, providing a more consistent experience for contact centers that require longer ACW periods.

Release Notes: https://help.mypurecloud.com/releasenote/february-24-2025

#TAMStudios #FeatureReview #ScreenRecording

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