Genesys Cloud - Main

In this video @Christopher Visick talks about the newly released visual charting for Supervisors. 

Supervisors can now use additional charting features in the Insights view. These features facilitate an effortless visual comparison between the performance of a chosen group of agents and the performance of all agents in a gamification profile. Also, Genesys substituted the arrows in the Insights table, previously used for horizontal navigation, with a horizontal scrollbar.

Release Notes: https://help.mypurecloud.com/releasenote/may-20-2024/

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