Genesys Cloud - Main

In this video, Guru discuss a new feature "Intent health in Architect bot flows and digital bot flows"

Flow authors can instantly assess intent and training utterance health in Architect bot flows and digital bot flows. This feature guides flow authors as they build out intents and provides the tools they need to more easily and accurately improve the performance of intents and training utterances. For more information, see Bot intent health overview, Work with intent health, and Intent health considerations and examples. This feature requires one of the following subscriptions: Genesys Cloud CX 2, Genesys Cloud CX 3, Genesys Cloud CX 1 Digital Add-on II, Genesys Cloud CX 2 Digital, Genesys Cloud CX 3 Digital license, or Genesys Cloud CX AI Experience.

Release notes: https://help.mypurecloud.com/releasenote/august-30-2023/

Presenter: @Guru Prasadh Jeevan Rao

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