Genesys Cloud - Main

In this video @Takakiyo Ikari talks about Inter-digit timeout Genesys Cloud Virtual Agent and Architect bot flows

Administrators can now set an inter-digit timeout for virtual agents and bot flows. This feature sets the amount of time, in seconds, that the bot waits for a participant to press the next digit before proceeding. This feature improves the customer experience in scenarios when they need extra time to enter long numbers or other information.

Release Notes: https://help.mypurecloud.com/releasenote/june-30-2025

#TAMStudios #VirtualAgent #ArchitectFlow #FeatureReview

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