In this video @Mark Bernardo talks about how we can create Interaction categories for interaction analysis

Administrators can now use categories to detect agent and customer behavior based on what either participant says or types during certain portions and sequences of an interaction. This feature enables administrators and supervisors to gain more insight into the nature of conversations between customers and agents.

Release Notes: https://help.mypurecloud.com/releasenote/may-27-2024

#TAMStudios #WEM #FeatureReview #Speech

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