Genesys Cloud - Main

In this video, @Fegy Simon discusses a new feature "Interaction recording download tracking in audit trail"

Administrators can now see when an interaction recording was downloaded in the audit trail from the Interaction Details view. This enhancement provides a distinction between viewing the Interactions Detail view, and downloading a recording. A download action now triggers Read action and Download action audit events. Previously, the audit trail only listed the Read action for both viewing and downloading recordings. This improvement helps users track their own actions, allows administrators and supervisors to monitor user activity, and assists in troubleshooting system errors.

Release notes: https://help.mypurecloud.com/releasenote/june-24-2024/

#TAMStudios #FeatureReview #auditviewer

#SystemAdministration
#CommunityVideos(TAM,QA,etc.)