Genesys Cloud - Main

In this video @Carol Wong talks about the new functionality whereby you can now have Internal articles linking within the knowledge base.

Web Messenger Knowledge App users can now navigate to other articles within the same knowledge base. Internal links open in the same page. New breadcrumb navigation also makes it easier to explore article categories. These updates help streamline browsing, reduces the need for new tabs, and improve the overall reading experience.

Release Notes: https://help.mypurecloud.com/releasenote/july-28-2025

#TAMStudios #knowledgebase #FeatureReview

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