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Introducing Architect Journey Flows for inbound and secure call flows 

06-28-2024 02:39

In this video @Guru Prasadh Jeevan Rao talks about the introduction of Architect Journey Flows for inbound and secure call flows.
 
Flow authors now use the new Journey Flows tab in Architect to visualize the customer journey within a flow and enhance their understanding of flow milestones and outcomes, enabling them to improve containment rates. This feature empowers flow authors, administrators, and contact center managers to gain insights into customer interaction paths and identify crucial moments in the customer journey that require attention.
 
 
 
 Please post any questions, or comments, below or email us at TAMStudios@Genesys.com 

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