In this video @Guru Prasadh Jeevan Rao and I talk about the introduction of Genesys Agent Copilot but this time with a voice interaction in the demo. If you want to know more on the configuration of the Agent Copilot please visit the same review with a digital interaction demo here: Introducting Agent Copilot.

Genesys Cloud now includes Genesys Agent Copilot, which empowers contact center agents with AI-driven guidance during and after customer interactions. Genesys Agent Copilot determines customer intent, guides agents to their next best actions, summarizes calls, and predicts wrap-up codes. This feature reduces onboarding time, average handle time, and after-call work and improves first contact resolution and customer satisfaction. Administrators can configure the AI to deliver relevant advice based on conversational events to enhance agent efficiency and accuracy. Agent Copilot will be provisioned to customers who purchase or have already purchased AI Experience token.

Read more:

• About Genesys Agent Copilot

Release Notes: https://help.mypurecloud.com/releasenote/july-8-2024/

#TAMStudios #FeatureReview #AI #Copilot #Agent