Genesys Cloud - Main

In this video, @Santosh Bhandari discusses a new feature "Introducing Knowledge Fabric"

Knowledge Fabric allows administrators to easily connect enterprise knowledge directly at the source, enabling faster, more accurate, and more consistent information delivery across agents, bots, and generative AI experiences. This release introduces improved content connection and ingestion, including simplified integration with enterprise sources such as SharePoint, enhanced semantic search and contextual AI-generated answers, and greater administrative control over how knowledge is queried and presented. A new Testbench also enables teams to safely validate and fine-tune search and answer behavior in a non-production environment before deploying changes.

Release notes: https://help.genesys.cloud/release-notes/genesys-cloud/january-26-2026/

#TAMStudios #FeatureReview #Knowledge