In this video @Christopher Visick shows us the "Topic" tab now available in the Summary and Detail views. 

Introducing new Topic tab in agent, queue, and flow summary and detail views

Administrators and supervisors can now use the new Topic tab in agent, queue, and flow summary and detail views to analyze speech and text analytics data across key contact center analytics views. This feature transforms topic data into aggregated metrics that provide insights into call reasons, organizational challenges and agent skills, and performance and behaviors. For more information, see About reports, views, and dashboards. This feature requires one of the following subscriptions: Genesys Cloud CX 1 WEM Add-on II, or Genesys Cloud CX 2 WEM Add-on I, Genesys Cloud CX 3, or Genesys Cloud CX 3 Digital.