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In this video, @Christopher Visick talks about the introduction of regional storage for call recordings.
Organizations can now store call recordings in the Genesys Cloud media region that handled the customer session of the call in Global Media Fabric. This feature helps organizations meet data residency requirements. For more information, see Store recordings in local Genesys Cloud regions. This feature requires one of the following subscriptions: Genesys Cloud CX 1, Genesys Cloud CX 1 Digital Add-on II, Genesys Cloud CX 1 WEM Add-on II, Genesys Cloud CX 2, Genesys Cloud CX 2 WEM Add-on I, or Genesys Cloud CX 3.
Release Notes : https://help.mypurecloud.com/releasenote/march-8-2023/
#TAMStudios #FeatureReview #VoiceRecordings
Presenter: @Christopher Visick
00:02:59
Thanks for this overview Chris. Can you confirm any plans to store data locally for some of the other scenarios currently excluded such as Digital channels, call recording transcripts etc? Thanks