Genesys Cloud - Main

In this video, John discusses a new feature "Introducing the Audio Connector integration"

Administrators and contact center managers can now use the Audio Connector to stream conversation audio to third-party services and back. Audio Connector enables partners and customers to extend the open Genesys Cloud platform with their own voice-based services and meet bi-directional audio streaming needs such as serving voice bots and performing active voice biometrics.

Release notes: https://help.mypurecloud.com/releasenote/april-8-2024/

Presenter: @John Sunder

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