Genesys Cloud CX

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Introducing the Data Actions Performance views 

04-27-2023 03:10

In this video, Guru discusses the new feature "Introducing the Data Actions Performance views".

Contact center managers and supervisors can use the new Data Actions Performance Summary and Data Actions Performance Detail views to see data about usage, responsiveness, or failure rates for data actions, historically or in near real time. This information enables managers and supervisors to identify problems proactively, for example, expired credentials. The historical tracking characteristic of this view allows managers and supervisors to determine if activities such as CRM data cleaning led to improved data action failure rates. For more information, see Data Actions Performance Summary view and Data Actions Performance Detail view. This feature requires one of the following subscriptions: Genesys Cloud CX 1, Genesys Cloud CX 2, or Genesys Cloud CX 3.

Release notes:

Presenter: @Guru Prasadh Jeevan Rao 

#TAMStudios #FeatureReview #DataAction #performanceviews 


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