Genesys Cloud - Main

In this video, @Shigeki Sahashi discusses a new feature "Introducing the Genesys Cloud CX 4 license"

Genesys Cloud now offers an AI-powered base license package, Genesys Cloud CX 4. The new package enables organizations to use Genesys Cloud for key AI-powered capabilities with a single seat price and leverage the full potential of the platform. This new license includes all of the capabilities of Genesys Cloud CX3, plus About Genesys Agent Copilot, About Journey Management, and Genesys Cloud AI Experience tokens metering and pricing

Release notes: https://help.mypurecloud.com/releasenote/march-24-2025/

#TAMStudios #GC4 #LicenseType #FeatureReview