In this video, Jay discusses a new feature "Introducing the Nuance Recognizer as a Service integration"

Genesys Cloud customers can now capture and interpret information using automated speech recognition (ASR) in transactional IVR applications. Because these applications demand multi-digit or numeric input, and in response to the increasing use of hands-free environments by callers, ASR support is crucial for improved customer experiences. By integrating ASR support and bot capabilities, along with the option to reuse customized and fine-tuned grammars from past implementations, customers gain the ability to develop a wider range of voice applications

Release notes: https://help.mypurecloud.com/releasenote/april-8-2024/

Presenter: @Jayaraman Krishnamurthy

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