In this video @John Sunder talks about the Queue routing performance view. 

Administrators can now use the new Queue Routing performance view to gain a better understanding of the routing settings performance for a specific queue when agents respond to interactions. This view offers detailed data about interactions that agents answer, including information on the chosen routing method and the last routing rules or rings reached, before an agent answers the interactions.

Read more:

• Queue Routing Performance summary view
• About views and dashboards

Release notes: https://help.mypurecloud.com/releasenote/july-15-2024/

#TAMStudios #FeatureReview #QueuesPerformanceView #PerformanceViews #Routing