Genesys Cloud - Main

In this video, @Rebecca Harper discusses a new feature "Introducing Virtual Agent performance dashboard"

The Virtual Agent performance dashboard gives administrators and analysts a comprehensive view of Virtual Agent performance and feature usage. This view helps teams quickly identify and address performance discrepancies, make informed decisions, improve efficiency, and evaluate the return on investment of their Virtual Agent.

Release notes; https://help.mypurecloud.com/releasenote/july-21-2025/

#TAMStudios #FeatureReview #VirtualAgent