Genesys Cloud - Main

In this video @Krishneel Mani takes us through the high-level configuration of Work Automation via a simple use-case we can all relate to. If you haven't watched it yet, and you want to get your head around the Work Automation concepts, please watch the first video on this topic Introducing Work Automation.

Genesys Cloud now includes Work Automation, aimed to assist with tracking customer requests across the organization, spanning from the front-office to the back-office. Administrators can use work automation to define tasks and automate workflows based on predefined processes. This feature, built on the Genesys Cloud process automation solution, empowers the organization to automate, route, and manage work for all stages of the customer life cycle to deliver an enhanced and orchestrated customer experience.

Read more:

• About work automation
• Work automation overview
• Set up work automation

Release Notes: https://help.mypurecloud.com/releasenote/july-8-2024/

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