Genesys Cloud - Main

In this video, @Brian Feeney discusses a new feature "Journey Management improves support for ad-hoc journey analysis"

Administrators can now use an increased out-of-the-box query limit and view a counter for concurrent queries in Journey Management. The query limit has increased from 15 to 25, and the new counter provides visibility into concurrent query usage. This update does not change how journeys are defined or affect analyses already in progress.

Release notes: https://help.genesys.cloud/release-notes/genesys-cloud/march-30-2026/

#TAMStudios #FeatureReview #JourneyManagement