Genesys Cloud - Main

In this video @Brian Feeney talks about the knowledge portal refreshed article search results. 

The knowledge portal now features an enhanced view of search results. The article list displays the article title, the first line of the article, and the date of the last update. Customers who search the knowledge portal can more easily navigate to the article most suited to their needs and view additional information about the article before opening it.

• About the knowledge portal

Please post any questions, or comments, below or email us at TAMStudios@Genesys.com  

Release Notes: https://help.mypurecloud.com/releasenote/february-21-2024/

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