Genesys Cloud - Main

In this video, @Guru Prasadh Jeevan Rao discusses a new feature "LAM-powered Agentic Virtual Agents in AI Studio".

AI Studio now supports creating and managing Large Action Model (LAM)–powered Agentic Virtual Agents, which can be deployed in Architect-enabled flows. These agents use configured tools and knowledge to perform actions and determine next steps based on conversation context. AI Studio provides a no-code interface to define available actions and knowledge sources, enabling teams to build flexible, action-oriented virtual agents within controlled boundaries.

Release notes: https://help.genesys.cloud/release-notes/genesys-cloud/march-30-2026/

More information: https://help.genesys.cloud/articles/about-agentic-virtual-agents/

#TAMStudios #FeatureReview