Workforce Engagement Management

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Let Me Pick Your Brain - Agent Development

03-29-2022 12:03

Marcela Areiza

Agent Development
From Genesys Cloud WEM

In our latest installment of Let Me Pick Your Brain, Genesys expert in Agent Development @Andy Boland gives us an in-depth tour of Genesys Cloud CX agent development capabilities and the features available to all Genesys Cloud CX 3 users that help bring their agent performance management to the next level. Learn more about leveraging your Genesys Cloud CX solution to create learning modules, schedule coaching sessions and deliver a complete and fulfilling employee experience to agents where they feel supported and empowered to be the very best at their jobs.

21% increase in high performers when
employers support their employees more
holistically.
— Gartner, Reimagine HR
Employee Survey, 2020

Improve employee engagement, performance & collaboration!

Genesys Cloud CX powers personalized and effective employee experiences through the entire employee development journey

Discover...

Personalized employee development hub	End-to-end employee development A complete set of tools to manage the employee development journey embedded in your CCaaS platform for unrivaled integration.
Embedded employee learning & feedback	Personalized journey Create tailored development journeys that enhance employees’ skill and performance levels and strategically guide them toward surpassing performance objectives.
Coaching with AI-enabled scheduling	Effective employee experience Empower employees across job roles with integrated, automated workflows and data transparency for better collaboration, effectiveness, and efficiency.

A little learning goes a long way…

Of course, this is just a short preview of Agent Development. Remember, you can specialize and refine your skills through Genesys Beyond courses. And you can always learn more about employee performance management in our Genesys Resource Center.

Agent Development Resources	Other Resources
Resource Center \| About Development and Feedback Modules Resource Center \| Create a development and feedback module Resource Center \| Work with and complete a development and feedback module Resource Center \| Understanding the development and feedback page Resource Center \| Genesys Cloud Beyond modules	Community \| Introduction to Employee Performance Community \| Development and Feedback Modules Community \| New development views for learning modules and coaching sessions Community \| Genesys Cloud Coaching: Walk through