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In this installment of Let Me Pick Your Brain, we’re joined by Genesys expert in Forecasting, Danny Chapdelaine, who’ll give us a run-through of Genesys Cloud CX AI Forecasting and the new forecasting method available to all Genesys Cloud CX 3 users. Learn more about leveraging your Genesys Cloud CX solution to create forecasts, plan months and years ahead with accuracy, and reach service levels and other contact center goals.
73% of CEOs report that labor and skills shortages is the most likely external issue to disrupt their business in the next 12 months. — Fortune, The Great Resignation is no joke (2021)
Automate the traditionally manual forecasting processReduce errors and save time with a machine-learning engine that leverages best practices in data science and the industry to arrive at forecasts with a single click.
Highly Accurate Forecasts
Achieve continuous, improved accuracy of forecastsLeverage the power of AI and machine learning, to achieve the most accurate forecasts every time. The Automatic Best Method forecast runs through multiple algorithms and crossvalidates with your data to arrive at the most accurate forecast and continously improve upon its results.
Over 27 Forecasting Algorithms
Access new and improved algorithms, available to you automatically and immediatelyForecasting updates are applied automatically, providing a continuous infusion of cutting-edge algorithms to the library.
A little learning goes a long way…
Of course, this is just a short preview of AI Forecasting. Remember, you can specialize and refine your skills through Genesys Beyond courses. And you can always learn more about workforce management in our Genesys Resource Center.
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