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In this video @Takakiyo Ikari talks about how to limit agent actions during co-browse sessions.
Administrators can now further limit agent actions during a co-browse session, allowing agents to act only as spectators rather than guide the co-browse experience. Administrators can disable the ability for navigation requests to prevent agents from requesting customers navigate to specific URLs. This feature is beneficial for brands that prefer their agents to only observe what the end-customer is doing during a co-browse session. This feature helps the organization to better align the co-browse experience with their strategic goals and encourages customer autonomy.
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#TAMStudios #FeatureReview #Co-browse
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