Genesys Cloud - Main

In this video @Stalin Singh discusses a new feature "Manage time-off details in the workforce management Time-off Limits view"

Administrators can now directly enter and update the details in the Hours field of the workforce management Time-off Limits view. This new feature makes it easier and more efficient to manage time-off requests and allocations. Previously, administrators had to complete a process that potentially involved multiple steps or separate requests to update their hours. Now, with direct access to the Hours field, the process is simplified and more intuitive. In addition, administrators can now view, filter, and sort the Day and Available Time-Off Hours columns. This enhancement provides a clearer and more organized view of the available time-off limits for each day, which allows for better planning and management of time-off requests.

Release notes: https://help.mypurecloud.com/releasenote/july-8-2024/

#TAMStudios #FeatureReview #WFM