Genesys Cloud - Main

In this video @Brian Feeney talks about message flows for public and private social messages 

Administrators can now configure separate Architect message flows for incoming public and private social messages. This allows different handling based on message visibility, such as using one flow for public interactions and another for private conversations. If visibility information is unavailable, Genesys Cloud defaults the interaction to a neutral state.

Release Notes: https://help.genesys.cloud/release-notes/genesys-cloud/may-25-2026

#TAMStudios #webmessaging#FeatureReview #socialmessaging

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