Genesys Cloud - Main

In this video @Brian Feeney talks about the new enhancement within Messenger to support list picker

Administrators can now enable list picker support in Genesys Messenger to provide bot participants with structured, guided choices during conversations. Bot authors can configure list pickers directly in Architect digital bot flows, allowing users to select one or more options from predefined lists in an intuitive format. This enhancement helps streamline customer interactions, reduce input errors, and improve the efficiency of self-service experiences across digital channels.

Release Notes: https://help.mypurecloud.com/releasenote/november-10-2025/

#TAMStudios #webmessenger #messenger #listpicker #FeatureReview

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