Genesys Cloud - Main

In this video, Joseph discusses the new feature - Metric values in views with duration statistics

Contact center managers and supervisors can now view minimum, maximum, total, average, and count values in analytics views that contain duration statistics. For more information, see About reports, views, and dashboards. This feature has no restriction by user or required user to access.

Release notes: https://help.mypurecloud.com/releasenote/march-22-2023/

Presenter: @Joseph Ian Romero 

#TAMStudios #FeatureReview #Reporting/Analytics