Genesys Cloud - Main

In this video @Brian Feeney discusses a new feature "Mobile Messenger SDK for iOS and Android"

Administrators can now integrate no-code or low-code embeddable UIs for asynchronous messaging directly into native mobile apps. This feature enables administrators to manage these interfaces remotely with the following capabilities, and allows for quick adjustments and optimizations without interrupting service. Remote management provides greater control and flexibility and makes it easier to respond to user needs and streamline the update process.

• Conversation Auto-start
• Conversation disconnect
• Custom Attributes
• Bot - Quick Replies
• Agents can send files to end-user

Release notes: https://help.mypurecloud.com/releasenote/september-9-2024/

#TAMStudios #FeatureReview #GenesysSDKs #webmessenger