Genesys Cloud - Main

In this video, @Shigeki Sahashi discusses a new feature "Multi contextual panels"

Call center admins can use multi contextual panels to improve agent efficiency by reducing the number of clicks. This feature allows agents to display multiple contextual panels simultaneously to more efficiently focus on customer conversation with full context visible at a glance.

Release notes: https://help.mypurecloud.com/releasenote/october-28-2024/

#TAMStudios #FeatureReview #multicontextualpanel

We understand that in order to position this to agents and contact centre staff there is a training requirement thus we have created a great toolkit that provides everything you will need in order to roll out the Multi Panel Workspace across the contact centre

GenesysCloud Community Video

https://youtu.be/BLMMDDitzEQ?si=C8NaX1VNyIrg1qJp

ToolKit

GenesysCloud Community – Multi Panel Workspace TookKit

Resource Centre

https://help.mypurecloud.com/agent-ui-multiple-contextual-panels/

#SystemAdministration
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