Genesys Cloud - Main

In this video, Brian discusses the new feature "Multi-lingual Genesys Dialog Engine Bot Flow and Genesys Digital Bot Flows".

Flow authors can now configure logic for a single Genesys Dialog Engine Bot Flow or a Genesys Digital Bot Flow in Architect and incorporate different languages. Flow authors can create, train, and test each language in the bot flow and the associated audio and text prompts. This feature enables flow authors to create one bot with multiple languages support. For more information, see Add a supported language to a flow, Add slot types and utterances to intents for supported languages in a flow, and Build customized output with the Communication Sequence Builder. This feature requires one of the following subscriptions: Genesys Cloud CX1, Genesys Cloud CX1 Digital Add-on II, Genesys Cloud CX2, Genesys Cloud CX2 Digital, Genesys Cloud 3, Genesys Cloud CX3 Digital, or Genesys Cloud CX AI Experience.

Release notes: https://help.mypurecloud.com/releasenote/june-14-2023/

Presenter: @Brian Feeney 

#TAMStudios #FeatureReview #Bots