Genesys Cloud - Main

In this video, @Stalin Singh talks about how administrators can now enable multiple answer selection using the new multi-select question type. This update helps administrators design more accurate and flexible assessments by letting evaluators select more than one response from a predefined list. Previously, multiple choice questions only allowed a single answer. With multi-select support, form creators can reduce redundancy and better reflect real-world evaluation criteria. This update also helps streamline form design and makes responses easier to interpret.

Resource Centre : https://help.mypurecloud.com/releasenote/june-23-2025/

#TAMStudios 

#ConversationalAI(Bots,AgentAssist,etc.)
#DigitalChannels
#QualityManagement