Genesys Cloud - Main

In this video, @Santosh Bhandari discusses a new feature "Mute individual Collaborate chat threads on iOS and Android"

Collaborate mobile app users can now mute individual chat threads on iOS and Android devices. When a chat is muted, users no longer receive push or in-app notifications from that conversation, and the muted state appears clearly in the chat list. This enhancement helps users reduce distractions, maintain focus, and have greater control over their communication experience.

Release notes: https://help.mypurecloud.com/releasenote/november-3-2025/

#TAMStudios #FeatureReview #CollaborationChatRoom