Genesys Cloud CX

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New analytics dashboard metrics 

11-06-2023 01:55

In this video Yu Heng talks about the new analytics dashboard metrics,

Supervisors can now create dashboards with new metrics for Queue, Agent, Wrap-up Codes, Flow, and Flow Outcome performance dashboards. For more information, see Available metrics in Add and edit Performance Dashboards.

#TAMStudios #FeatureReview #Dashboards


#Reporting/Analytics
#CommunityVideos(TAM,QA,etc.)

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