Genesys Cloud - Main

 View Only
Back to Library

New analytics dashboard metrics 

11-06-2023 01:55

In this video Yu Heng talks about the new analytics dashboard metrics,

Supervisors can now create dashboards with new metrics for Queue, Agent, Wrap-up Codes, Flow, and Flow Outcome performance dashboards. For more information, see Available metrics in Add and edit Performance Dashboards.

#TAMStudios #FeatureReview #Dashboards


#Reporting/Analytics
#CommunityVideos(TAM,QA,etc.)

Statistics
0 Favorited
52 Views
1 Files
0 Shares
5 Downloads

Attachment(s)
mp4 file
20231025_Additional Metrics available in Analytics dashbo....mp4   49.02 MB   1 version
Uploaded - 11-06-2023
 
Download

Related Entries and Links

No Related Resource entered.