Workforce Engagement Management

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New development views for learning modules and coaching sessions 

06-23-2021 11:03


June 23, 2021

Introducing new development views for learning and coaching

Hey Community members!

Summer is off to a great start with the release of development views for learning modules and coaching sessions! This release adds to our existing Development and feedback modules capability and expands our coaching functionality.

Supervisors can now manage learning content and coaching sessions for their agents directly through the new Agent Development tabs. Managers can schedule coaching sessions independent of interactions as part of their holistic development plan. They can also manually assign learning modules to specific agents as needed. Agents can access all their upcoming and historical learning content and coaching sessions through the My Development view.



Feature Spotlight

 

 Agent Development view for managers

  • Assign learning modules
  • Schedule coaching sessions
  • See what’s in progress, overdue, or completed

 

My Development view for agents:

  • Access assigned learning modules
  • Access scheduled and completed coaching sessions
  • Keep track of what’s in progress, overdue or completed


This release is part of the complete set of Employee Performance capabilities in Genesys Cloud.

Resources

 

Genesys Cloud Resource Center

Related capability videos



#Genesys Cloud
#Learning/Coaching
#Performance Management
#Workforce Engagement Management

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