Workforce Engagement Management

Thank you Jose for the responses. I tried to play around but i was curios if there is more detailed information anywhere else on the resource center or community link? OR if there is an opportunity for us to learn and ask more questions (listed below) directly to someone from Genesys team. As i am putting together a case for our leadership for us to use it. So, any information or learning i can have will be really helpful.  

1. Like which Evaluator is selected to complete an evaluation if we have multiple evaluators or it will show up as Supervisor AI as it displayed in the demo video.
2. We currently use evaluation method for basic yes no question.. but does this mean for other question we will need to re-write the existing form or in another way - will AI Scoring answer the question on its own? 
3. Does AI Scoring evaluations still require a user to review and submit the evaluation? OR with this fully automated method - it is not required?

Do we need Virtual Supervisor enabled for this? You need AI Scoring permission to create an Agent Auto complete evaluation form. To use it, you need to have AI Tokens in place in order for AI Scoring to work, but no specific permission, other than the evaluation generation specific ones.

Is there any specific format the form needs to be set up ? Or will it work on our existing form with just creating scoring rule?  You need to utilize an Agent Auto Complete evaluation form type

I am assuming this will work for voice calls as in the video - example shown was via test email media. Yes, it is channel agnostic and will work for digital and voice interaction types.

What goes into a program? Just the queues ? I saw something related to Flows as well. [JR] You can map a program to Queue(s) and/or Flow(s)

Thank you for such a great video. I would like to assess this and see if we can use it in our org, but before that i have some questions as below to get a better understanding. 

Do we need Virtual Supervisor enabled for this? 

Is there any specific format the form needs to be set up ? Or will it work on our existing form with just creating scoring rule? 

I am assuming this will work for voice calls as in the video - example shown was via test email media. 

What goes into a program? Just the queues ? I saw something related to Flows as well.