Genesys Cloud - Main

In this video @Joseph Ian Romero talks about the notification topic for outbound message delivery failures.

Developers can now enable a new notification topic that triggers when outbound web messaging messages fail to reach users. This feature helps developers integrate with process automation, allowing them to automatically initiate Agentless Message APIs and push notifications through third-party providers. This feature benefits businesses that want to notify users through alternative channels when a message delivery fails. The notification topic helps companies react to delivery failures efficiently and reduces the likelihood of missed communications, thus improving overall customer engagement.

Read more:

• About web messaging

Release Notes: https://help.mypurecloud.com/releasenote/september-30-2024/

#TAMStudios #FeatureReview #notifications #Triggers